# 10 · Interaction & Feedback
> **Status:** interaction contract. Where [09 · Visual Design](09-visual-design.md) is the
> _visual_ contract (how the app **looks**), this is the _interaction_ contract (how the
> app **behaves while the user works in it**). It is the HOW for the cross-cutting,
> non-feature-specific behavior that spec [§10 Non-Functional](../spec/10-non-functional.md)
> mandates as the WHAT.
These rules already live, scattered, as one-off comments across the codebase (the
confirm-dialog's "transactional-modal rule," the toaster's "non-blocking outcomes are
toasts," the preview's "empty is not an error"). This document consolidates them into one
referenceable contract so a new feature **checks the rule instead of re-deriving it** —
and diverges only on purpose.
**Upstream sources.** These principles are drawn from the design council (`/council`):
IBM Carbon, the **GOV.UK Design System**, the **WAI-ARIA Authoring Practices Guide**, and
**Nielsen Norman Group**. The council advises; this contract decides. When you face a new
interaction decision this doc doesn't cover, consult the council, then record the
resolution back here.
**Cite the spec for behavior; own the _how_.** Each `Resolved —` bullet below is the contract
for an interaction's _mechanics_ — the ARIA role, the keyboard model, the focus move — and
records _why_ (the council citation). It is **not** the source for **product behavior**: what
a surface shows, when it appears, what the data does. That lives in `docs/spec/`; a bullet
**names** the behavior in a clause, cites `(spec §NN)`, and never restates or overrides it. On
any disagreement, the spec wins and the bullet is the bug (see `00-overview` → "cite, don't
restate").
---
## 1. The feedback-channel decision table
Astrolabe has four distinct ways to tell the user something. They are **not**
interchangeable; picking the wrong one is the most common interaction bug. Choose by the
nature of the message, not by convenience.
| Channel | Use when | Blocks? | Dismissal | Implemented by |
| -------------------- | --------------------------------------------------------------------------------------------------- | ----------- | ------------------------------------------------------------------------- | -------------------------------------------------------- |
| **Confirm dialog** | A **destructive or irreversible** action needs explicit consent (delete, revert, reset) | Yes — modal | User must choose; Escape/Cancel = no; backdrop click does **not** dismiss | `ConfirmStore` + `ConfirmDialog` |
| **Toast** | A **non-blocking outcome** happened the user should know about (save failed, published, imported) | No | Auto for success/info; persists for error/warning; always a close button | `NotificationStore` + `Toaster` |
| **Inline error** | A problem is **tied to a specific surface** and recovers in place (invalid spec → editor + preview) | No | Clears automatically when the cause is fixed | `PreviewStore`, surfaced in `SpecEditor` + `LivePreview` |
| **Status indicator** | **Passive, ambient** state worth glancing at (draft vs. published, storage usage) | No | N/A — it just reflects state | library draft dot; storage monitor (later) |
**Rules.**
- **One blocking question at a time.** Confirm dialogs and feature modals are mutually
exclusive (the modal coordinator enforces this); a confirm may layer _over_ a modal
(discard-changes prompt), nothing else stacks.
- **Match disruptiveness to urgency** (Carbon). A toast interrupts less than a dialog;
don't use a dialog for something a toast can carry, and don't bury a
consent-for-destruction in a toast.
- **Errors persist; success fades.** An error/warning toast waits for the user (a critical
message must not vanish on a timer); success/info auto-dismiss (~6s).
- **Toasts sit bottom-right**, not top-right. Carbon's default is the top, but our header's
action cluster (Publish/Revert, theme/datasets) lives top-right — a toast there covers the
control the user just used. Bottom-anchored, the stack grows upward with the newest toast
nearest the corner, and still clears the centered confirm dialog. (`Toaster.module.css`.)
- **Toast copy: title states it, message adds to it.** Every toast renders a `title` and a
`message`. The title is the short headline — the action or what stopped, **no terminal
period** ("Snippet published", "Storage full"). The message is **one short sentence that
must not paraphrase the title** (Carbon, `components/notification/usage.mdx` §Body
content: _"Don't repeat or paraphrase the title"_); it carries the **consequence** for a
success ("Your draft is now the published version") or the **next step** for a fixable
error. Name the specific item in the message when toasts can stack — a delete confirms
_which_ one went ("…removed `\"Sales\"`…").
- **Toast only what the user can't already see.** A success toast is for an outcome with no
strong on-screen cue: a **side effect** (Extract creates a dataset off-screen while the
user is in the editor), a **disappearance** (delete), or a **state flip** (publish/revert).
An action whose result is immediately visible — a created snippet opening in the editor, a
new dataset shown selected — is confirmed by that visible change; adding a toast is noise
(NN/g aesthetic-and-minimalist; Carbon `notification/usage.mdx` "Deciding what to use").
An **invisible** outcome that still shouldn't toast is **copy-to-clipboard**: confirm it
_inline on the control_ ("Copied") with a polite `aria-live` announcement for assistive
tech, never a toast-per-copy. This refines the spec's earlier blanket "every action
toasts" (spec §01F/§02/§05, reconciled).
- **An action's confirmation belongs with the action, not its call site.** When an action is
reachable from more than one trigger (e.g. publish is both a toolbar button _and_
Cmd/Ctrl+S), pair the store mutation and its toast in **one `services/` helper**
(`publishActiveSnippet`) that every trigger calls — otherwise the toast rides one path and
the other publishes silently (the exact inconsistency this rule prevents). The shortcut is
owned globally by the EventRouter (arch 04), so the helper is the only place the outcome is
confirmed.
- **The same failure can light up two channels.** An unrenderable spec shows the _same_
message inline in both the editor (§03E) and the preview (§04) — one producer
(`PreviewStore`), two subscribers. That's intentional, not duplication.
## 2. Latency & feedback budgets
From NN/g's response-time limits (`reference/principles/nielsen-norman.md`). These are not
aspirations — they're the basis of the render pipeline's shape.
| Budget | Feels like | Owed feedback | Astrolabe surfaces |
| ---------- | --------------------- | ---------------------------------------------------------------------- | ------------------------------------------------------------------------ |
| **≤ 0.1s** | Instantaneous | None beyond showing the result | Keystrokes into the buffer, hovers, toggles, selection |
| **≤ 1s** | Uninterrupted thought | None needed, but direct-manipulation feel is lost | A typical render after the debounce; opening a modal; switching snippets |
| **> 1s** | Noticeably waiting | **Must not block input**; show a busy indication | A heavy spec / large-dataset render |
| **> 10s** | Attention lost | **Progress indicator + stay cancellable**; let the user work elsewhere | (guard for large M3+ dataset work) |
**Rules.**
- **Input is sacred.** Typing and navigation never block on rendering or persistence (spec
§10). The render pipeline is debounced (`RENDER_DEBOUNCE_MS`), runs async, and uses a
**generation token** so a slow render can't overwrite a newer one.
- **Auto-save is cheap and silent** (`AUTOSAVE_DEBOUNCE_MS`) — it never stalls typing and
produces no toast on success (only on failure).
- **A busy indication may overlay the preview but must not freeze the editor** (spec §10).
When a render _might_ exceed ~1s, owe a non-blocking indicator; never a frozen UI.
## 3. The non-happy-path triad
Every surface that shows data owes **three** designed states, not one. The empty and error
states are part of the feature, not an afterthought (Carbon empty-states, GOV.UK).
- **Loading** — when data isn't ready yet. Prefer a skeleton/placeholder over a spinner for
structural loads; show it only for a beat.
- **Empty** — when there is legitimately nothing. **Empty ≠ error**: a blank editor renders
a clean, calm empty preview, never an error (`LivePreview` treats blank as success). An
empty list says what would be here and how to add it.
- **Error** — when something went wrong. Split by **who can fix it**:
- **User-fixable** → state the consequence and the **next step** ("Storage full — delete
snippets to free space, then edit again"). A user action is mandatory (Carbon/GOV.UK).
- **Not user-fixable** → explain plainly **and** attach a reportable **diagnostic** (the
operation + underlying error) so it can be traced. See `services/storage-errors.ts` —
this split is the module's whole reason for being.
- **Wording** (NN/g #9, GOV.UK, Carbon content): plain language, **no error codes in the
user-facing line**, second person, name what stopped in the title, one or two sentences
in the body, never flippant.
- **Status carries a glyph, not only colour** (arch 09 §5.2 status set; Carbon notification
taxonomy). Error/warning/success/info surfaces (toasts, inline warnings) lead with the
**filled status icon**, coloured by severity — a redundant non-colour channel so severity
reads under colour-blindness (WCAG 1.4.1), with the triangle shape-coding warning apart
from the round error/success/info. Colour + icon + title together; never colour alone.
## 4. Recovery & data-safety contract
The user must never silently lose work, and must always have a way back (NN/g #3 "user
control and freedom," #5 "error prevention"; spec §10 Reliability).
- **No silent data loss.** Edits auto-save as a **draft**; a known-good **published**
version is always preserved separately (§03D). A failed persist **surfaces as a toast**,
never a swallowed promise (`orchestration/snippet-persistence.ts`).
- **A marked exit from every committed change.** Revert restores the published spec;
Escape closes modals; delete/revert/reset require confirmation first.
- **Resilient rendering recovers on its own.** An invalid spec shows a readable error and
**auto-recovers when fixed** — it never leaves the app wedged (§04).
- **Non-destructive import.** Import merges, never overwrites; on failure the existing
workspace is left exactly as it was (§08).
## 5. Keyboard & focus contract
Astrolabe is keyboard-operable end to end (spec §10 Accessibility). The interaction
patterns follow **WAI-ARIA APG** (`reference/aria-practices/content/patterns/`); the wiring
lives in [04 · Routing & Global Events](04-routing-and-events.md).
- **One global router** owns document-level `keydown`/`paste`; components never attach
their own `window` listeners.
- **Escape is an ordered priority chain** that returns on first consumption (blocking
message → modal → menu → selection) and is checked **before** the interactive-context
gate, so it dismisses a modal even while the editor has focus. All _other_ shortcuts are
gated by `isInInteractiveContext()` so they never fire mid-typing.
- **Shortcuts claim their key** with `preventDefault()` so they override the browser
default (⌘S doesn't "save page," ⌘K doesn't focus the URL bar).
- **Focus moves into an overlay on open and returns to the trigger on close**; focus is
**trapped** within it (`useFocusTrap`). Destructive confirms focus Cancel first.
- **Match the APG pattern** for any new interactive widget — a modal is `dialog-modal`, a
destructive confirm is `alertdialog`, a resize handle is `windowsplitter`, a toast region
uses `alert`/`status` roles by severity. Don't invent keyboard models; adopt the
documented one.
**Resolved — a control that removes its own container.** When activating a control deletes
the element it lives in (e.g. a Chart Builder guidance hint's one-click **fix** button —
the hint re-derives away once applied), focus must not fall to `
`. The rule (council:
Carbon _Actionable notification_ + APG _Alert_): **announce the change politely and move
focus to a stable neighbour.** Concretely, the builder writes "Applied: `